SeaPort-NXG is an IDIQ multiple-award contract. It is the Navy's electronic platform for acquiring support services in 22 functional areas including engineering, financial management, and program management. SeaPort-NXG is available to the Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC and NAVSUP), the Office of Naval Research, the United States Marine Corps, and the Defense Threat Reduction Agency (DTRA).
At TRAX, our culture of quality performance is reflected in the strict and comprehensive Quality Control and Quality Assurance programs we develop and implement at all contract and project sites — each specifically tailored to meet the respective mission and contract requirements. Although the quality function is always the direct responsibility of the program manager, all employees are trained in quality assurance and quality control processes and expected to perform accordingly. Through the use of corrective and preventive action procedures, we are able to encourage quality performance at the lowest levels of the organization. This enables deeply-embedded issues to rise to the surface for analysis and resolution. Depending on contract requirements, TRAX uses either a dedicated or dual-hatted quality control manager (QCM) who reports directly to the program manager (PM). For larger contracts, the QCM has a dedicated QC support staff to review and audit all elements of project management and administration. Inspections and audits are conducted both randomly and on a scheduled basis by quality control and safety specialists, and CORs are invited to participate in this process. Operational issues that occur are documented through a web-based Quality Deficiency Reporting system, which provides an effective and automated tool for trend and failure analyses. Our open reporting methodology emphasizes our management policy of full partnering with our customers. All parties have access to the same information and can brainstorm solutions as a team.
The TRAX quality approach includes every contract functional element and has specific responsibilities for every employee. Work processes for all contract scope of work elements are controlled by formal work instructions and standard operating procedures, which include process descriptions and flow charts, risk assessments and mitigation, safety considerations, training requirements, customer and TRAX metrics, reports, and resolution of non-conformances. Our Quality Management Plan includes regularly scheduled reviews, internal audits, process reviews, work instruction reviews, performance metrics, and tracking. Our Plan is structured to ensure the quality of ongoing operations and to raise the quality bar over time through continuous improvement. The end result is a continuous process improvement mechanism to deliver cost-effective services and products that consistently exceed our customers’ expectations.
The TRAX Quality Management Plan is based on industry-best practices of ISO 9001:2008 and Lean Six Sigma. Elements of AS9100 are incorporated for critical and complex processes in the aerospaceindustry. TRAX, at its own expense, has trained over 10 of its key senior leaders and managers in the principles of Lean Six Sigma. Joint Army and TRAX Lean Teams at Yuma have dramatically improved GSA vehicle services, visitor processing, test data management, and test set-up procedures. TRAX also supported the Lean Six Sigma process at WSMR. Our teams evaluated and improved Tracking Optics Operations and Media Services for this Army test facility.
TRAX and our SeaPort-NXG teammates provide qualified personnel,materials, facilities, equipment, test instrumentation, data collection, and analysis hardware and software and servicesto fully support NSWC and NUWC in the execution of their missions. We offer capabilities in all functional areas the SeaPort-NXG contract defines as described below.
POC: Krista Scott
POC: John DeWitt
POC: Joe Bonin
POC: Jim Drowski
POC: Susan Musgrave
POC: Anne Rohall
POC: Frank Pacheco
POC: Kenneth Marks
POC: Tom Flannery